Shipping Policy
Now we only sell sex dolls in United States, Eourpe(most countries), England and Canada, Australia. And also can ship the dolls to Mexico and Chile by air shipping, but we need to create the order manually for the customers. Not avliable for other countries so far. Note: There are certain countries/regions with strict laws prohibiting sex dolls, we DO NOT SHIP to the following destinations: Islamic countries, India, Indonesia, Malaysia, Africa and so on.
Shipping Protection
To provide our customers with greater peace of mind, Moprofun has integrated Xcotton’s Shipping Protection—a service designed to safeguard your order from common issues such as loss or damage during transit. Check more details here
For the sex dolls shipped from local warehouse
Delivery in 2-7 days. Now we have dolls (Ready-To-Ship In-Stock Any Time) in US warehouse, Canada warehouse, EU warehouse,UK warehouse, and AU warehouse. Limited stock for all dolls, don't miss out. By the way, please contact customer service if you need signature service.
For custom sex dolls shipped from China
Delivery Time= Production Time + Shipping Time + Any holidays
Production Time:
For TPE dolls Within 1 week
For Hybrid dolls (Silicone head+TPE body) 1-2 weeks
For Full Silicone dolls 2-5 weeks
Shipping Time:
For US Customers:
Delivery in 2-7 days if you choose the doll in US warehouse. And for custom dolls:1. Free sea shipping about 30-35 days 2. Expedited air shipping about 7-15 days (Need to pay for air shipping fee yourself)
For CAN Customers:
Delivery in 2-7 days if you choose the doll in CAN warehouse. And for custom dolls:1. Free sea shipping about 40-60 days 2. Expedited air shipping about 7-15 days (Need to pay for air shipping fee yourself)
For EU Customers:
Delivery in 2-7 days if you choose the doll in EU warehouse. And for custom dolls:1. Free sea shipping about 40-60 days 2. Expedited air shipping about 7-15 days (Need to pay for air shipping fee yourself)
For UK Customers:
Delivery in 2-7 days if you choose the doll in UK warehouse. And for custom dolls:1. Free sea shipping about 40-60 days 2. Expedited air shipping about 7-15 days (Need to pay for air shipping fee yourself)
For Mexico & Chile Customers: Only expedited air shipping about 10-15 days (Need to pay for air shipping fee yourself) And also need to contact customs and pay import duties yourself.
The above time is the time required to smoothly process the order process. If there are holidays or logistics encounter customs inspections, the time to receive the package will be extended. If you have any questions, please feel free to contact us.
Shipping Address:
For US Customers:
We are unable to ship to APO/FPO/DPO military addresses, Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Alaska, and Hawaii.
Note: Additionally, only Rifrano Doll products can be shipped to Hawaii (HI), Alaska (AK), and Puerto Rico (PR), with additional fees applying for shipping to these locations.
For EU Customers:
We can ship to these EU countries: Finland, Greece, Spain, Sweden, Ireland, Poland, Bulgaria, France, Portugal, Italy, Croatia, Denmark, Estonia, Luxembourg, Germany, Romania, Slovenia, Austria, Belgium, Czech Republic, Netherlands, Lithuania, Latvia, Malta, Slovakia, and Hungary.
For UK Customers: Delivery is not available to areas with postal codes starting with BF1.
For CAN Customers:
We can ship to British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, Quebec, Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island.
Note: However, we do not offer service to Northwest Territories, Yukon, and Nunavut, even additional fees will not allow us to ship to these regions.
⚠Note: If your shipping address is not in the above areas, please contact us to confirm if we can deliver to your location.
*Please don't use PO BOX Address since the package is too larger.
*Currently unable to deliver packages to island addresses far from the mainland.
*Please provide Residential Address when you checkout.
Shipping Logistic Provider:
- US : UPS, USPS, DHL, FedEx
- EU: DPD, TNT, DHL Express, UPS
- CA: UPS, FedEx, Canada Post
- UK: DPD, TNT, UPS, Royal Mail
- AU: Australia Post, DHL, UPS
- Mexico: DHL, FedEx, UPS
- Chile: DHL, UPS, and so on.
Note: If a specific logistics provider is requested, additional fees may apply.
*If you are concerned about losing your package or being stolen, you can indicate it in the order or contact us to add a signature service.
Warning: Due to long-distance transportation, some packages may be damaged. When you find that the package is damaged or unpacked, please refuse to sign for it! If you are unfortunate to sign a damaged product, please contact us in time, we will handle it for you.